Customer Success Story

High Standards in the Warehouse Complied With the Help of Mobile WMS

Russo Power Equipment, a US-based company, has a strong focus on creating a unique customer experience throughout the organization. The company has found that accurate and up-to-date data insight is essential for warehouse staff in particular. Thanks to Tasklet Mobile WMS, Russo's warehouse staff can better execute their functions.

Platform

MS Dynamics NAV 2018

Country

USA

Russo Optimizes their Warehouse with Mobile WMS

Inventory- and Warehouse Management is Crucial to the Customer Experience

While Russo’s huge catalogue of products alone sets them aside from their competition, they have also made it their mission to offer a customer experience second to none other in the industry. James Mesi, IT Manager at Russo, elaborates:

“In retail, customer experience should be the number one goal for everything – especially in an omni-channel context where we interact with our customers on a number of different platforms. If we say we have an item in stock, we better have it! Our warehouse operations, and how these are managed, are crucial to our customer experience strategy”.

Our warehouse operations affect every single customer that we deal with, so it is vital that we get it right! With Tasklet Factory Mobile WMS we can finally live up to our own high standards. We always have accuracy. We always have updated insight. This has been huge for our business!

Modern Warehouse Management Necessary to Keep up with Growth

Along with growing their business, Russo’s determination to offer a vast selection of products, and to ensure that every transaction leaves the customer smiling, started to present a series of challenges for their warehouse staff.

“We used to run everything one paper at a time; receiving, picking, moving, counting – everything. It was extremely error-prone, and quite frankly too risky for us. One typo could mean that we would accidentally sell an item to a customer that we in fact could not deliver. And with as many items as we have, things could quickly get messy. We realized we needed to take that step forward to further grow our business. We, therefore, started looking for a modern warehouse management solution,” James Mesi explains.

Priority Number One: Seamless Integration to NAV

James Mesi elaborates how the IT infrastructure at Russo previously was made up of applications from numerous vendors:

“We were trying to tie different tools and applications together, but that is not an easy thing to do. You are often left feeling that your systems could break down any second.”

Upon deciding to base their future strategy on Microsoft Dynamics NAV 2018, Russo’s primary requirements for all associated applications were ‘compatibility’ and ‘integration.’ James Mesi states:

“We wanted a warehouse solution built for and seamlessly integrated with our NAV. We wanted to rest assured that our future platform would be efficient but also robust,” 

Aside from the compatibility with NAV, Russo also had a list of requirements for the tool itself. They wanted to further empower their staff with technology that would make their lives easier.

“Both in-store- and warehouse staff wanted to be mobile and to be able to handle all of their essential daily tasks on the go via a handheld device. They wanted a tool that would enable them to do more in less time and with the same number of people”, James Mesi explains.

All Arrows Pointed to Tasklet Mobile WMS

Russo started their WMS selection process with defined requirements, leveraging a wide range of information sources. James Mesi highlights a few:

“On top of online research, we also reached out to various NAV user groups to learn from their experience with WMS providers and to generally listen to their recommendations. Throughout the process, all arrows pointed toward Tasklet Mobile WMS. The standard integration to NAV, the drag-and-drop implementation, the clear-cut licensing model, and the extremely user-friendly interface were some of the deciding factors – plus, Tasklet Factory was recommended to us by several of the people we spoke with during the process”.

Quick User Adoption of Mobile WMS a Key Driver to Success

When talking about the impact Tasklet Factory Mobile WMS has made at Russo, James yet again brings up Russo’s dedicated focus on customer experience:

“Our warehouse operations affect every single customer we deal with, so we must get it right! With Tasklet Factory Mobile WMS, we can finally live up to our high standards. We always have accuracy. We always have updated insight. This has been huge for our business!”.

James stresses the influence of quick user adoption as a key driver of the great results. The user-friendly interface of Tasklet Factory Mobile WMS has played an essential role in achieving this:

“What we have noticed, too, is that the onboarding has been so smooth. You pick up the device, start scanning, and you are flying in no time. You will quickly realize that the application flow on the screen is together with the practical flow in the workplace. We have seen a fantastic buy-in from the users”, James concludes.

The Story About

Russo Power Equipment

For more than 50 years, Russo Power Equipment (Russo) has provided premier power equipment and landscaping supply for professional- as well as commercial use. Russo strives to be the preferred reseller of everything from power equipment, spare parts, and oil, to fertilizers, salt, and various soft goods. It is a family-owned- and operated business with more than 200 employees, five retail locations, six general distribution centers, and three salt distribution centers.

Tasklet Factory Mobile WMS is being used within Russo’s physical stores, as well as in all warehouse- and distribution centers.

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