Customer Success Story

Kent Brushes – Goodbye to Manual Warehouse Processes – Hello to Best Stock Level Balance Ever

Effective work processes are essential in a large production like Kent Brushes. After easily implementing Tasklet Mobile WMS, Kent Brushes said goodbye to manual processes with pen and paper. Instead, they gained the necessary digital functionalities for effective order processing through a Tasklet solution. The British hairbrush manufacturer is now experiencing fewer errors in the stock balance, and the optimized warehouse operations have resulted in easier workflows in all parts of the company.




MS Dynamics 365 BC/NAV


United Kingdom



Paper-based Picking Lists Made Warehouse Operations Inefficient

Before implementing Tasklet Mobile WMS to their new ERP system, Kent Brushes conducted warehouse processes like picking with pen and paper resulting in slow order processing. 

The hairbrush manufacturer was on the lookout for a solution to transfer orders directly to the warehouse without any paperwork. They also wanted to update stock level and website information on the go, which wasn't possible in their old ERP. 

In their search for a new warehouse management system solution, Kent Brushes wanted a scanner solution that could connect to the ERP system. They were looking for a user-friendly solution with offline capabilities integrating directly into NAV, making Tasklet Mobile WMS an obvious choice enabling the company to pursue their goal of going as standard as possible. Steve Davids, Technical Manager at Kent Brushes, emphasizes:   

"We had been looking at a couple of other scanner solutions, but Mobile WMS from Tasklet Factory was the most sophisticated and especially the most user-friendly solution."   

“We had been looking at a couple of other scanner solutions, but Mobile WMS from Tasklet Factory was clearly the most sophisticated and especially the most user-friendly solution.”

Easily Implemented and User-friendly Warehouse Management Solution

In a busy warehouse, like the one of Kent Brushes, it is essential to have an intuitive and straightforward warehouse management solution to maintain the optimal effectiveness of the warehouse processes. And when the company decided on a WMS solution, this was a vital aspect of their considerations. The user-friendliness of Tasklet Mobile WMS and the easy implementation made it stand out from the other solutions that Kent Brushes were considering. Steve Davids highlights that the intuitive interface of Tasklet Mobile WMS has been beneficial in the training of employees:  
"The solution turned out to be easy to implement and especially easy to learn how to use. When we have temporary replacements coming in to work in busy periods, they are capable of operating independently in a short amount of time."  

Much Needed Functionality to Run an Efficient Warehouse Operations

Before getting Microsoft Dynamics NAV and Tasklet Mobile WMS, Kent Brushes experienced obstacles in their warehouse operations, making it challenging to take on the retail market. One of these challenges became obvious after launching their new website, where the need to pick both big and small orders increased.  

Tasklet Mobile WMS has been an essential part of optimizing that process with functionalities like Tote Picking allowing the warehouse workers to accumulate many small orders into one pick. This has increased the effectiveness of the picking process and has helped Kent Brushes keep their warehouse smoothly running.  Steve Davids shares his excitement for the Tote Picking feature:  
"When you have many small orders, it is important to be able to accumulate these orders and pick them at the same time. The feature Tote Picking gives us that option in Tasklet Mobile WMS."

"The orders are sent out faster because of the big efficiency improvement of the processes, and in the end, it results in satisfied customers that get the right items even faster than they are used to."

The Result of Less Errors in Picking and Shipping Processes: Best Stock Level Balance Ever Seen

Kent Brushes experienced many stock errors with the previous system, partially caused by the manual picking process. By scanning every item and storing it in Tasklet Mobile WMS, Kent Brushes now has far more control of which items are picked and sent out of the warehouse resulting in the best stock level balance the company has seen.  

In addition, Tasklet Mobile WMS has also optimized the raw material stream and has generally given more effective and easier workflows. As a result of the significant improvement, orders are now being sent out faster. Davids looks positively at the benefits of the WMS solution, stating:   

"Generally, the new solution has given better and easier workflows for all departments in the company. The orders are sent out faster because of the big efficiency improvement of the processes, and in the end, it results in satisfied customers that get the right items even faster than they are used to."  

Best Suitable Hardware with Ability to Work Offline

Kent Brushes also acquired the hardware for their warehouse operations through Tasklet, giving them a single point of contact. Tasklet provided the necessary guidance to find the hardware that suited their needs –  among other things the capability of working offline in the warehouse.   

To support their offline needs Kent Brushes decided on the mobile scanner Zebra MC9200 which has been a positive experience with no Wi-Fi connection problems anywhere in neither the warehouse nor production area.  

Steve Davids adds that whenever support has been needed, both ERP partner eBECS and Tasklet have been impeccable:  

"The majority of our support has been through eBECS, and they have always solved our problems. We recently had a new scanner added to our existing solution and needed help from Tasklet Factory's support team. This also went without any problems and with minimal work for us."  

The Story About

Kent Brushes

Kent Brushes is the world's oldest manufacturer of hairbrushes est. in 1777. The company's assortment and sales channels have expanded and changed a lot through the years. Most recently, when the company added online selling, Kent Brushes needed an overall solution that could help them in this new phase of its history. Due to the company's large-scale production, Kent Brushes needs a well-structured and effective warehouse, making a solution like Tasklet Mobile WMS a good fit for the company's warehouse management. 

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