FAQ

Customer Security FAQ

Below you will find some of the most common questions about our Security processes. If your question is not among the FAQ's, please feel free to contact us or browse our website to find what you are looking for.

Customer Security FAQ

No. Tasklet does not store, process, or transmit customer business data. All data flows directly between your devices and your ERP system environment. 

Tasklet does not act as a processor of customer transactional data. Customer business data remains within the customer’s Microsoft tenant and under the customer’s control. 

No. Tasklet does not have access to customer ERP system tenants, databases, or APIs unless explicitly configured by the customer within their own Microsoft environment. 

The MDM platform handles device‑related information only, such as device identifiers, configuration status, and management metadata. It does not process business transactions. 

Remote support is limited to the device interface and does not provide backend system access. Tasklet cannot extract or centrally store customer data through the MDM platform. 

Access is limited to authenticated users and may include customer administrators, authorized partners, and Tasklet support personnel, depending on role configuration. 

Because Tasklet does not store customer business data, such an incident cannot expose customer transactional data. Customer data remains protected within the ERP system. 

Tasklet aligns its security practices with recognized frameworks but does not claim certification unless explicitly stated in contractual documentation. 

Tasklet provides architectural transparency and documentation to support customer security assessments, risk evaluations, and compliance reviews

Customers may contact Tasklet for additional technical documentation or to discuss security architecture as part of procurement or onboarding. 

Tasklet encourages responsible reporting of security vulnerabilities. Security researchers, customers, partners, and other interested parties can report suspected vulnerabilities through our dedicated security contact channel: security@taskletfactory.com

Reports are reviewed and handled in accordance with our vulnerability management process. We ask researchers to provide sufficient information to allow us to reproduce and validate the reported issue.
Yes. Tasklet maintains a Vulnerability Disclosure Policy describing how security vulnerabilities can be reported, assessed, investigated, remediated, and communicated.
The policy supports coordinated vulnerability disclosure and helps ensure that identified security issues are handled in a structured and responsible manner.
Tasklet maintains a documented vulnerability management process covering the identification, assessment, prioritization, remediation, and verification of security vulnerabilities.
When vulnerabilities are identified, they are evaluated based on their potential impact on confidentiality, integrity, availability, and customer environments. Remediation activities are prioritized according to risk.
Yes. When a security vulnerability may affect customers, Tasklet will provide relevant information, including:
·       A description of the issue
·       Affected products or versions
·       Available mitigations or workarounds
·       Corrective actions or updates
·       Recommended customer actions, where applicable
Notifications may be provided through customer communications, support channels, product advisories, or the Tasklet status and support portals.
Tasklet maintains a documented Security Incident Handling Process that defines how security incidents are identified, assessed, escalated, investigated, communicated, and resolved.
The process includes defined responsibilities, severity classifications, evidence handling procedures, customer communications, and regulatory reporting obligations where applicable.
Tasklet is actively implementing the requirements of Regulation (EU) 2024/2847, commonly referred to as the Cyber Resilience Act (CRA), as applicable to its products.
This includes processes for vulnerability handling, security incident management, customer notifications, coordinated vulnerability disclosure, and regulatory reporting where required.
Where applicable, Tasklet follows documented procedures for assessing and reporting:
·       Actively exploited vulnerabilities
·       Significant security incidents affecting product security
Tasklet maintains internal processes to meet applicable regulatory notification requirements and to coordinate communications with relevant stakeholders.
Why Choose

Mobile WMS

Offline Capability

Offline Capability

Never lose valuable data. Effortlessly streamline warehouse operations, even in Wi-Fi dead zones. Our solution saves and uploads data seamlessly, ensuring your workflow never skips a beat.

Integrates to Standard

Integrates to Standard

Experience smooth implementation and enjoy low-risk upgrades. Our integration with Microsoft Dynamics ERP Systems will simplify your warehouse operations hassle-free.

Quick and Easy Installation

Quick and Easy Installation

Tasklet Mobile WMS is easy and quick to implement. For a smooth transition, we recommend starting simple and letting your team master the basics before scaling up. 

Easy to Customize

Easy to Customize

Maximize efficiency with a customized Mobile WMS solution from Tasklet. Start with standard features and tailor to fit your specific needs for a solution that fits like a glove.

User-Friendly

User-Friendly

A user-friendly interface and digital guidance will empower your warehouse employees to focus on their tasks instead of struggling with complicated technology.

Outstanding Support

Outstanding Support

Our top priority is to help you succeed with our solution. Whether you're a user or implementer, you can count on our highly skilled experts to assist you with any issues you may encounter.