Customer Success Story

Capital Hair – Supplier of Hair- and Beauty Products

Capital Hair and Beauty is a family run company that started out as a scissor sharpening company back in 1954. Since then, the company has grown into one of the UK’s biggest independent suppliers of hair- and beauty products for hairdressers, beauty therapists and nail technicians.

In the beginning of the millennium, Capital Hair opened their new distribution warehouse. At that time a Mobile WMS solution was not in play. But as the business grew new challenges arose in the warehouse. A need for new functionalities and more efficient work processes started to show. Capital Hair therefore started looking at ways to optimize their current warehouse setup. They decided to do so by implementing Microsoft Dynamics NAV and Mobile WMS from Tasklet Factory.

Industry

Distribution

Platform

MS Dynamics 365 BC/NAV

Country

United Kingdom

Partner

The NAV People



Significant improvements in efficiency and processes in the warehouse

Capital Hair and Beauty was introduced to the Mobile WMS solution by The NAV People on one of The NAV People’s user days. IT Manager Phil Dobson: “We looked at two different solutions The NAV People recommended. Quickly we decided that Mobile WMS from Tasklet Factory was the most suitable solution for us. We decided on Mobile WMS as the solution links directly to NAV, and it is possible to work offline, and most important of all it is extremely user-friendly”

Phil Dobson:” At the end of the day, the Mobile WMS solution together with Dynamics NAV, has solved the challenges Capital Hair and Beauty previously had in the warehouse. Mobile WMS is easy to use, and all our products are now placed in specific bins. We are not only able to pick orders faster and more accurate than before, but we are also able to take in temporary staff during our busy periods”

Due to the fact that Mobile WMS is extremely user-friendly and that all the products are assigned to a bin, we can not only receive, and pick orders faster, but also employ unexperienced staff in the busy periods without it causing any problems.

Significant Improvements in Efficiency and Processes in the Warehouse

Regarding the implementation of the solution Philip adds: “Our implementation process was complicated as we did not only have to implement the Mobile WMS solution. We also decided to move all our warehouse functions onto the NAV database at our Head Office and at the same time we were getting ready to launch our newly renovated website.”

Implementing Mobile WMS was a major positive transformation for our business and The NAV People consultants could draw on their previous experiences to help deliver a solution that has made huge improvements to the efficiency and processes of our warehouse.”

Result: All Previous Logistics Challenges in the Warehouse Have Been Resolved with Mobile WMS

“At the end of the day, Mobile WMS from Tasklet Factory and NAV has solved all the logistical challenges that we previously experienced in the warehouse.” Phil explains: “Due to the fact that Mobile WMS is extremely user-friendly and that all the products are assigned to a bin, we can not only receive, and pick orders faster, but also employ inexperienced staff in the busy periods without it causing any problems. Our first busy period after the implementation of Mobile WMS was in the summer of 2017, where we worked every day until 10 PM. In the evening, the staff consisted solely of temporary inexperienced staff, except for a few individual supervisors. Another great benefit is that we have experienced a drastic drop in the number of pick errors and our order is being shipped even faster than before. “

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