Tasklet Factory Support & Service

Tasklet Factory Service Desk

For all support related inquiries, please use our Service Desk.

This is why you should use the Service Desk and not send mail to specific persons at Tasklet Factory:

  • There are multiple people working on the Service Desk, so customers and partners are much more likely to get a quick and correct answer to their questions compared to sending a direct mail to a person, that e.g. is out of the office.
  • Using the service desk we ensure that the issues are managed until a resolution is found, e.g. we know the status of the task/issue and are able to track it until closure.
  • The Service Desk is organized so creating a specific task on the Service Desk (e.g. RMA case) will ask the customer or Partner for the necessary information in the initiation of the task, so a quick resolution is possible.
  • The Service Desk enable Tasklet Factory to share information like manuals, video and other relevant information with the customer or partner through a trusted platform.
  • The service Desk ensures that work performed for a customer is tracked, so that prepaid hours are deducted based on a service desk ticket.

Tasklet Factory Portal

Here you can download Install Guides and User Manuals for Mobile WMS along with our server side software (NAV Object and AX Datamodels) and various hardware related guides and manuals. At the portal, you will also find a range of training courses. 

If you do not have a login to the Customer and Partner Portal, please contact us on sales@taskletfactory.com

Critical Support

If you a have critical problem, that requires urgent attention you can reach us on emergency phone: +45 72 33 20 30. You also escalate a service desk support case by emailing support@taskletfactory.com – please note the Service Desk ticket number in your email.

Product Roadmap & Version Support

Tasklet Factory supports all current versions of Dynamics AX & Dynamics NAV.

We will support all future versions of Dynamics AX and Dynamics NAV.
Our goal is to be ready as soon as possible after the release from Microsoft, but no later than 3 months

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